Who We Are
This website is operated by Express Signs. Our website address is https://express-signs.com.
Information We Collect
When you visit our website, place an order, create an account, request a quote, or contact us, we may collect information you provide to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order and transaction information
- Product selections and customization details
- Business or organization name, when provided
- Artwork, logos, photographs, or other files submitted for a custom-order request
- Messages or other information you send to us
We may also collect basic technical information necessary for the website to function, such as IP address, browser information, device information, and cookies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide shipping and delivery services
- Calculate shipping rates and applicable taxes
- Process payments
- Create and manage customer accounts
- Respond to questions and customer-service requests
- Prepare quotes for custom work
- Communicate with you about your orders or requests
- Prevent fraud, abuse, and security problems
- Maintain and improve the operation of our website
- Comply with legal, tax, accounting, and business-record requirements
Orders and Customer Accounts
When you purchase from Express Signs, we collect the information necessary to process your order, including your name, contact information, billing information, shipping information, products ordered, and order history.
If you create a customer account, information associated with your account may be stored so you can view orders, manage addresses, and update your account information.
Payments
Payments made through our website are processed using third-party payment providers, including PayPal.
Payment providers may collect and process information needed to authorize and complete your transaction. Express Signs receives transaction information necessary to process and manage your order but does not control the privacy practices of the payment provider.
For more information about how PayPal handles personal information, please review PayPal’s privacy policies.
Shipping
When an order requires shipping, information necessary to calculate rates and deliver your order may be shared with shipping carriers and shipping-service providers, including USPS and UPS.
This information may include your name, shipping address, package information, and other details necessary to calculate shipping charges or complete delivery.
Custom Order Requests and File Uploads
When you submit a custom-order or quote request, we may collect the information entered into the request form along with artwork, logos, photographs, reference images, or other files you upload.
We use this information to review your project, prepare a quote, communicate with you, and complete the requested work if an order is placed.
Cookies
Our website uses cookies and similar technologies that are necessary for website operation, customer accounts, shopping carts, checkout, security, and other site functions.
Cookies may also be used by third-party services that are integrated with the website.
Who We Share Information With
We share personal information only when reasonably necessary to operate our website, provide requested services, fulfill orders, or comply with legal requirements.
Depending on the transaction or service, information may be shared with:
- Payment processors such as PayPal
- Shipping carriers such as USPS and UPS
- Website hosting and technical service providers
- Email and communications service providers
- Government, regulatory, tax, or law-enforcement authorities when legally required
How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide services, maintain customer and order records, meet tax and accounting requirements, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Customer account information may remain stored while an account remains active or until it is deleted when appropriate.
Your Choices and Rights
You may request access to, correction of, or deletion of personal information we maintain about you, subject to information that we may be required to retain for legal, tax, security, accounting, or administrative purposes.
You can update certain account information directly through the My Account section of our website.
Third-Party Services
Our website may contain links to or use services operated by third parties. Those third parties maintain their own privacy practices and policies. Express Signs is not responsible for the privacy practices of third-party websites or services.
Security
We use reasonable administrative and technical measures intended to protect information submitted through our website. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, or business practices change. Updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Express Signs
3715 E. Seedling Mile Rd.
Grand Island, NE 68801
Phone: 308-850-0692
Email: eric_caldwell@express-signs.com
Website: https://express-signs.com