Returns and Refunds
Most products sold by Express Signs are printed, decorated, embroidered, personalized, or produced specifically for your order. Because these items are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other customer ordering errors.
Please review all product options, sizes, colors, personalization, and order information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact Express Signs within 7 days of delivery.
Please include your order number and photographs showing the problem. We will review the issue and, when appropriate, arrange a replacement, correction, or refund.
If Express Signs made an error in producing your order, we will make it right at no additional cost to you.
Custom and Personalized Products
Custom, personalized, printed, embroidered, and made-to-order products are final sale once production has begun.
This includes, but is not limited to:
- Custom signs and banners
- Printed or embroidered apparel
- Decals and stickers
- School and organization apparel
- Company apparel
- Products containing custom names, numbers, logos, artwork, or other personalization
- Custom-order products made from customer-supplied artwork or specifications
Customer-Approved Artwork
When artwork, spelling, colors, layout, or other design details are submitted or approved by the customer, the customer is responsible for reviewing those details carefully before production.
Express Signs is not responsible for errors that appeared in customer-supplied or customer-approved artwork unless the finished product differs from the approved design.
Size and Color Selection
Please confirm apparel sizes and product colors before ordering.
Because decorated apparel is produced specifically for the order, we generally cannot accept returns or exchanges because the wrong size or color was selected by the customer.
Actual product colors may vary slightly because of differences in monitors, screens, materials, garment dye lots, and printing processes.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate changes or cancellations before production begins. Once an item has entered production, it may no longer be changed, cancelled, returned, or refunded.
Shipping Damage
If an order is damaged during shipping, please keep the product and all original packaging and contact us within 7 days of delivery.
We may request photographs of the product, shipping container, packaging materials, and shipping label so that we can evaluate the damage and, when applicable, submit a carrier claim.
Do not discard damaged products or packaging until we tell you it is no longer needed.
Returns
Do not send a product back to Express Signs without contacting us first.
If a return is approved, we will provide return instructions. Unauthorized returns may not be accepted.
Unless the return is due to an error by Express Signs or an approved defective or damaged-item claim, original shipping charges and return shipping charges are generally non-refundable.
Refunds
Approved refunds will be issued to the original payment method.
After a refund is processed by Express Signs, additional processing time may be required by PayPal, your bank, or your card issuer before the funds appear in your account.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Custom or personalized products
- Printed or embroidered apparel
- Made-to-order products
- Products created using customer-supplied artwork
- Items that have been worn, washed, used, altered, or damaged after delivery
- Clearance or final-sale products when identified as such at the time of purchase
Contact Us
If there is a problem with your order, please contact us before returning anything.
Express Signs
3715 E. Seedling Mile Rd.
Grand Island, NE 68801
Phone: 308-850-0692
Email: eric_caldwell@express-signs.com
Website: https://express-signs.com